Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Create a Profile record
To create a profile record for the integration account:
-
Create profile for Change Management to synchronize SM Changes with QC/ALM Requirements and Defects ("Change -> Requirement" and "Change -> Defect").
Profile records grant specific rights and privileges to the integration account to enable Change Management.
On Service Manager:
Click System Administration > Ongoing Maintenance > Profiles and create a Change management profile record by with the parameters shown in the following table.
No Tab Page Field Value Comment 1 Profile Name CMProfile_QCInt 2 Profile Area Changes 3 Security/Rights Update Always 4 Security/Rights View Yes Check Box 5 Security/Rights Reopen Yes Check Box 6 Query Query Options Yes Check Box -
Create profile for Problem Management to synchronize SM Problem with ALM/QC Defect ("Problem <-> Defect", "Problem -> Defect" and "Problem <- Defect").
Profile records grant specific rights and privileges to the integration account to enable Problem Management.
On Service Manager:
Click System Administration > Ongoing Maintenance > Profilesand create a change management profile record with the parameters shown in the following table.
No Tab Page Field Value Memo Remarks 1 Profile Name PMProfile_QCInt 2 Problems/Security/Rights New Yes Check Box This parameter is not required when synchronizing SM Problems with QC/ALM Defects ("Problem -> Defect").
3 Problems/Security/Rights Close Yes Check Box 4 Problems/Security/Rights Update Always 5 Problems/Security/Rights Reopen Yes Check Box
