Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
- Request Fulfillment configuration
- Create a request model
- Create a request category
- Add a subcategory to a request category
- Create a request task category
- Create a product catalog category
- Create a product catalog item
- Stock management
- Add a Request Fulfillment assignment group
- Add a Request Fulfillment approval definition
- Clone a request model
Create a product catalog item
Security Role: Request Manager
A product catalog item is the actual product or service in the Request Fulfillment process.
To create a product catalog item, follow these steps:
- Click Request Fulfillment > Configuration > Product Catalog.
- Click New.
-
In the General tab, type the information in the following fields:
- Part No.: The unique identifier of the particular component.
-
Brief Description: A brief description of the product catalog item.
-
Manufacturer: The manufacturer of this component.
-
Model: The model name of the component, which is usually defined by the manufacturer.
-
Product Catalog Category: The category that this product catalog item belongs to.
-
(Optional) Add information in other fields in the General tab if needed. For example, you can configure the following fields for CI updates.
-
Config. File: Identifies the file name where corresponding CIs will be created. If it is left blank, the "device" file is used by default.
-
CI Type: Identifies the CI type of the corresponding CIs for the specific product catalog item.
-
-
(Optional) Add applicable information in the following tabs:
-
Vendors: Stores specific vendor/supplier information for a product.
-
Receiving Information: Defines how to generate record in Request Fulfillment receiving log.
-
Receiving Format:
Specifies the form that is presented during receiving process. If it is left blank, the default value "ocmlrec.receive.g" is used.
-
Asset Tag # Name:
When the product catalog item is received, a CI is automatically created. The logical.name of the CI is constructed by consulting the record (the record name is defined in Asset Tag # Name) in the “number” table.
-
Field Name/Field Description/Required?/Default Value/Data Type:
Defines additional CI attributes that will be assigned to the CIs during CI creation.
-
-
Software: Stores software information, such as licensing and installation information.
-
Current Quantities: Displays quantities of items in different statuses for each stockroom.
Tip To retrieve the latest amount of product catalog items in different statues for each stockroom, click More > Take Inventory.
- CI Information: Lists all the CIs that correspond to this product catalog item in cmdb.
-
- Click Save.
Related topics
Request Fulfillment configuration
