Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Field types
|
Parameter |
Description |
|---|---|
|
name |
Field name. This name should be the same as Caption enabled in the SM/SC WSDL. This field is required. |
|
type |
Field type. Its value can be |
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readonly |
Indicates whether the field is read-only. Its value can be |
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required |
Indicates whether the field is |
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length |
The length of the field in the SM endpoint. This field is optional. The length is unlimited if not specified. |
The configuration file is an XML file that provides Change/Problem field values to the SM adapter. These values include:
- Field name (the caption of a field in the SM WSDL configuration form, such as Status, Priority)
- Field types
- String
- Number
- Date
- Single_Value_List
- Multi_Value_List
- List types
- Array (multi-value list)
- Single-value list
- For a value list, the mapping of the value in the database and the exposed caption (for a type other than a value list type, the adapter automatically determines the desired data type).
