Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Requests for Change
Configuration Manager imports from UCMDB requests for change (RFCs) that were opened in Service Manager. Every RFC is associated with at least one CI. The RFCs for a CI are displayed in the Related RFCs tab of the Comparison Details pane in the Review/Authorize, Changes History, and Authorization History modules.
You can filter the RFCs retrieved based on the RFC properties, the CI types, and the number of days since the RFC was scheduled to be completed using the settings in Administration > Settings > Application Management > RFC under Fetched RFCs Criteria. You can also select the RFC properties to be displayed using the settings under RFC Display.
Note The filter by the scheduled RFC completion date is relevant for the Review/Authorize module. In the Changes History and Authorization History modules, only RFCs scheduled for completion within the range of the selected snapshots are displayed.
It is a best practice to check the Related RFCs tab for a CI indicated as in breach of a policy, as part of the investigation of the causes of the breach.
