Multiple CI Matching

Multiple CI Matching - Example 2

The following example demonstrates how the Data-In service handles multiple CIs with different identification criteria where there are conflicts.

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The input bulk data is received.

The service identifies matching CIs in the CMDB

The service merges the input CI with each matching CI in the CMDB.

In this example, the input node matches two nodes in the CMDB having different identification criteria, but there are conflicts with the matching nodes in CMDB: N1 and N2 have conflicting MAC address match criteria.

Decision: The CIs are not all merged to one CI.

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