Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Data Reconciliation
- Reconciliation Overview
- Identification Service
- Data-In Service - Populating UCMDB
- Merging Matched CIs Using Reconciliation Priority Rules
- How to Create an Identification Rule
- How to Add Reconciliation Priorities to a CI Type
- Identification Rule Schema
- Reconciliation Priority Window
- How to Add Reconciliation Priority for API-based Integrations
- How to Enable Redundant Reverse Check
- How to Enable Attribute Name Verification during the Matching Phase of Identification
- How to Modify the Maximum Number of Threads for the Data-In Service
- How to Enable CI Type Tenant Owner Verification during the Matching Phase of Identification
Identification Rule Schema
Element | Attributes | |||||||
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Name and Path | Description | |||||||
identification-config | The parent element for the identification rule document. |
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identification-criteria (Identification-config) |
The parent element for all the possible identification criteria for the CI type. For details, see Identification Criteria. The identification criteria may contain many identification-criterion elements. Can appear at most once. | |||||||
match (Identification-config) |
The parent element for all the possible match criteria for the CI type. For details, see Match Criteria. Can appear at most once. | |||||||
multiple-match-resolving (Identification-config) | When two or more CIs of the CI type are identified to one another, they may be of any descendant CI type as well. This element states that one of the descendant CI types is preferred over the others. Can appear at most once. |
Name. preferred-type Description. Specifies the CI type of the CI that will be preferred when there are multiple matches which cannot be merged. Is required. Optional Type. String |
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preferred-property (identification-config > multiple-match-resolving) |
This element specifies the property value of the CI that will be preferred when there are multiple matches which cannot be merged. |
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identification-criterion (Identification-config > identification-criteria) | This element defines a single identification criterion. The criterion may contain many conditions for identification, and for the criterion to return True, all of them must return True. |
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key-attributes-condition (identification-config > identification-criteria > identification-criterion) | This special condition states that the CI type is identified by its key properties and CI type name, and not by any identification criteria. If this condition exists, it should be the only one in the criterion, as well the only criterion in the identification section. Can appear at most once. | |||||||
attribute-condition (identification-config) identification-criteria > identification-criterion -OR- identification-config identification-criteria > identification-criterion > connected-ci-condition -OR- identification-config > match > validation-criteria ) | Defines a condition based on an attribute. |
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connected-ci-condition (Identification-config identification-criteria > identification-criterion -OR- identification-config > match > verification-criteria -OR- identification-config > match) | Defines a condition based on connected CIs. The connected condition may contain attribute conditions. If no attribute conditions exist, the condition matches the connected CI type using its own identification rule. |
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overlap-fixed-operator (Identification-config > identification-criteria > identification-criterion > connected-ci-condition) | Defines the fixed number of matches to connected CIs that are needed to fulfill the condition for the connected-ci-condition element to return True. Either this or overlap-operator must exist. |
Name. number-of-matches Description. The number of matches. Is required. Required Type. Integer |
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overlap-operator (Identification-config > identification-criteria > identification-criterion > connected-ci-condition) | Defines the percent of connected CIs (from the total input number of connected CIs) that are needed to fulfill the condition for the connected-ci-condition element to return True. Either this or overlap-fixed-operator must exist. |
Name. match-percent Description. The percent of matches. Is required. Required Type. Integer between 1 and 100 |
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verification-criteria (Identification-config > match) | The parent element for all the possible verification criteria for the CI type. For details, see Match Criteria. The verification criteria must contain at least one verification-criterion element. Can appear at most once. | |||||||
verification-criterion (Identification-config > match > verification-criteria) | This element defines a single verification criterion. The criterion may contain many conditions for verification. |
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validation-criteria (Identification-config > match) | The parent element for all possible validation criteria for the CI type. For details, see Match Criteria. The validation criteria must contain at least one validation-criterion element. Can appear at most once. | |||||||
validation-criterion (Identification-config > match > validation-criteria) | This element defines a single validation criterion. The criterion may contain many conditions for validation. |
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