Universal CMDB

For the Windows and Redhat Enterprise Linux operating systems

Software Version: 11.0

Customized output from:

Document Release Date: February 2018

Software Release Date: February 2018

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Troubleshooting Hybrid User Management - LDAP authentication

Problem: After upgrading UCMDB from version 10.30 (or earlier) to 10.31 (or later), LDAP authentication fails and users cannot log in to UCMDB. For example, a scenario like the following:

Cause: As a part of Hybrid User Management, each user will be assigned a repository (UCMDB or a configured LDAP repository). If, during the upgrade, there are some connection issues related to the LDAP Server, then the existing LDAP users that were already synchronized to UCMDB cannot be authenticated on that LDAP repository, as a result, those users will be assigned to UCMDB repository.

To check if it is the case with your environment, in UCMDB UI, go to Security > Users and Groups, in the Users tab check the existing users. All the users are listed there with the corresponding repositories. If the repository set for an external user is UCMDB instead of the corresponding LDAP server repository, then there was a connection error to the LDAP server when the upgrade was performed.

Solution: In this case, the users will not be able to log in anymore to UCMDB UI only by using the username. To fix the issue, do either of the following:

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