Discovery and Integrations Content Guide - Support Matrix

Software version: Content Packs 11.00 ~ 25.00 (CP11 ~ CP25)

Latest software release date: October 2017

Document update date: October 2017

 

This document provides the following information about the Universal Discovery Content Pack releases:

• Support Matrix
• Installation Notes

Support Matrix

 

Content Pack Release	Supported UCMDB Versions
	10.00	10.01	10.10	10.11	10.20	10.21	10.22	10.30	10.31	10.32	10.33
CP11	X
CP12		X
CP13			X
CP14				X
CP15				X	X
CP16				X	X	X
CP17				X		X
CP18				X			X
CP19				X			X
CP20				X			X
CP21				X			X	X
CP22				X			X	X	X
CP23							X	X	X	X
CP24							X		X	X	X
CP25							X		X	X	X

 

Inventory Discovery Knowledge Pack Updates (SAI Libraries) Release	Supported CP Versions
	CP12	CP14	CP15*	CP16	CP17	CP18	CP19	CP20	CP21	CP22	CP23	CP24	CP25
2017.10		X										X
2017.09	X	X										X
2017.08	X	X										X
2017.07	X	X									X
2017.06	X	X									X
2017.05	X	X									X
2017.04	X	X								X
2017.03	X	X								X
2017.02	X	X								X
2017.01	X	X								X
2016.12	X	X							X
2016.11	X	X							X
2016.10	X	X						X	X
2016.09	X	X						X
2016.08	X	X						X
2016.07	X	X						X
2016.06	X	X					X
2016.05	X	X					X
2016.04	X	X					X
2016.03	X	X				X
2016.02	X	X				X
2016.01	X	X				X
2015.12	X	X			X
2015.11	X	X			X
2015.10	X	X		X	X
2015.09	X	X		X
2015.08	X	X		X
2015.07	X	X	X
2015.06	X	X	X
2015.05	X	X	X
2015.04	X	X	X

 

Document Name		Download
Content Packs and Content Pack Updates for UD	CP14 and later	go
	CP13 Updates for UCMDB 10.10	go
	CP12 Updates for UCMDB 10.01	go
Inventory Discovery Knowledge Packs		go
Discovery Knowledge Packs for DDMI		go
UCMDB Development Center (UDC)		go
Oracle LMS		go

Installation Notes

The SAI package in the Inventory Discovery Knowledge Pack is a delta package. The full SAI package is released with major Content Pack (CP) releases.

If you are using a content pack for which the Discovery Knowledge updates are no longer available, you need to switch to using the Discovery Knowledge updates from CP24 instead. But before these updates can be applied, the full SAI package from CP24 must be installed once.

To apply the full SAI package from Content Pack 24, see Apply Full SAI Package from CP24 below.

To apply a Discovery Knowledge update for supported CP versions, see Install Inventory Discovery Knowledge Pack (SAI Libraries) Updates for UCMDB.

 

Apply Full SAI Package from CP24

To apply the full SAI Package from CP24, perform the following steps:

1. Prerequisites

   The UCMDB Server must be running when you install the Inventory Discovery Knowledge Pack Update.

2. Back up existing packages

   1. Launch a Web browser and enter the following address:

      https://localhost:8443/jmx-console

      Log in using the JMX console authentication credentials.

      Note Starting with UCMDB version 10.30, by default the HTTPS protocol is enabled for UCMDB server, with the HTTP protocol being disabled.

      If necessary, you can enable HTTP communication for UCMDB Server. For instructions, see "How to Enable HTTP Communication for UCMDB Server" in the Universal CMDB Administration Guide.

   2. Click the UCMDB:service=Packaging Services link.

   3. On the JMX MBEAN View page, locate the following JMX operation: exportPackages ().

      • In the customerID field, enter 1.

      • In the packagesNames field, leave this field empty to export all packages.

      • In the outputDir field, enter the full path to a directory where UCMDB should place the backed-up packages. For example, <UCMDB_Server_Home>\content\my_packages_backup. The directory is created automatically.

      • In the userOnly field, select False to export all packages (and not only the user-created packages).

   4. Click Invoke.

   5. Verify that all relevant packages have been backed up to the folder mentioned in the previous step, and that there are no errors in the mam.packaging.log file, located in <UCMDB_Server_Home>\runtime\log.

3. Retrieve the full SAI package

   1. Download the CP24 installation package from the ITOM Marketplace. The installation package file name is CP24_installation.zip.
   2. Extract CP24.zip from the content\content_packs directory of CP24_installation.zip to a temporary location.
   3. Extract Sai.zip from the packages directory of CP24.zip to a temporary location.

   Note If you want to install the packages from the JMX Console, make sure the packages are located on the UCMDB server.

4. Install the Sai.zip package

   To install the Sai.zip package, use one of the following:

   • For UCMDB 10.01, it is recommended to install Sai.zip from the JMX Console.
   • From UCMDB 10.10 onwards, it is recommend to install Sai.zip from Software Library.

   • Using the UCMDB JMX Console:

     1. Log in to the UCMDB JMX Console (https://localhost:8443/jmx-console).

     2. Enter deployPackages in the quick search field and click the link that appears.
     3. In the dir field, enter the directory on the UCMDB server where the packages are extracted.
     4. In the packageNames field, enter Sai.zip.
     5. Click Invoke.

   • From Universal CMDB Software Library:

     1. Log in to UCMDB as an administrator.
     2. Access the Software Library (Data Flow Management > Software Library).
     3. On the toolbar, click the Import SAI file from CP button.

     4. In the Import CP Files dialog box that opens, select CP24.zip and click Open.

        Note Make sure that you select CP24.zip instead of Sai.zip.

5. Verify installation

   Verify that there are no errors in the mam.packaging.log file, located in <UCMDB_Server_Home>\runtime\log.

 

Install Inventory Discovery Knowledge Pack (SAI Libraries) Updates for UCMDB

The following procedure explains how to install an Inventory Discovery Knowledge Pack update for supported CP versions.

1. Prerequisites

   The UCMDB Server must be running when you install the Inventory Discovery Knowledge Pack Update.

2. Back up existing packages

   1. Launch a Web browser and enter the following address:

      https://localhost:8443/jmx-console

      Log in using the JMX console authentication credentials.

   2. Click the UCMDB:service=Packaging Services link.

   3. On the JMX MBEAN View page, locate the following JMX operation: exportPackages ().

      • In the customerID field, enter 1.

      • In the packagesNames field, leave this field empty to export all packages.

      • In the outputDir field, enter the full path to a directory where UCMDB should place the backed-up packages. For example, <UCMDB_Server_Home>\content\my_packages_backup. The directory is created automatically.

      • In the userOnly field, select False to export all packages (and not only the user-created packages).

   4. Click Invoke.

   5. Verify that all relevant packages have been backed up to the folder mentioned in the previous step, and that there are no errors in the mam.packaging.log file, located in <UCMDB_Server_Home>\runtime\log.

3. Retrieve the Inventory Discovery Knowledge Pack ZIP package

   The name of the installation file is DK-CPXX-YYYY.MM.zip. This file is located on the ITOM Marketplace.

   Note XX is the CP version.

   The ZIP package contains the following resources:

   • NormalizationRules.zip

   • Sai.zip

   • SAI-HTML-summary.zip

4. Extract the contents of the installation file to a temporary location

   Note If you want to install the packages from the JMX Console, make sure the packages are located on the UCMDB server.

5. Install the ZIP packages

   • To install the NormalizationRules.zip and SAI-HTML-summary.zip packages, use one of the following:

     • From Universal CMDB Package Manager:

       1. Log in to UCMDB as an administrator.
       2. Access the Package Manager (Administration > Package Manager).
       3. On the toolbar, click the Deploy packages to server (from local disk) button.
       4. In the Deploy Packages to Server dialog box that opens, select the ZIP package and click Deploy.

     • Using the UCMDB JMX Console:

       1. Log in to the UCMDB JMX Console (https://localhost:8443/jmx-console).
       2. Enter deployPackages in the quick search field and click the link that appears.
       3. In the dir field, enter the directory on the UCMDB server where the packages are extracted.
       4. In the packageNames field, enter NormalizationRules.zip, or SAI-HTML-summary.zip.
       5. Click Invoke.

   • To install the Sai.zip package, use one of the following:

     • For UCMDB 10.01, it is recommended to install Sai.zip from the JMX Console.
     • From UCMDB 10.10 onwards, it is recommend to install Sai.zip from Software Library.

     • Using the UCMDB JMX Console:

       1. Log in to the UCMDB JMX Console (https://localhost:8443/jmx-console).
       2. Enter deployPackages in the quick search field and click the link that appears.
       3. In the dir field, enter the directory on the UCMDB server where the packages are extracted.
       4. In the packageNames field, enter Sai.zip.
       5. Click Invoke.

     • From Universal CMDB Software Library:

       1. Log in to UCMDB as an administrator.
       2. Access the Software Library (Data Flow Management > Software Library).
       3. On the toolbar, click the Import SAI file from CP button.

       4. In the Import CP Files dialog box that opens, select DK-CPXX-YYYY.MM.zip and click Open.

          Note Make sure that you select DK-CPXX-YYYY.MM.zip instead of Sai.zip.

     Note In High Availability environments, the Inventory Discovery Knowledge Pack only needs to be installed once, on the active Data Processing Server.

6. Verify installation

   Verify that there are no errors in the mam.packaging.log file, located in <UCMDB_Server_Home>\runtime\log.

 

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