Service Modeling

Service Modeling enables you to model the infrastructure of a business service. A service can be regarded as a perspective-based view on a particular CI. When the discovery process runs, relationships between a CI and its owner and a CI and its stakeholders are found, triggering additional rounds (also referred to as "hops") of discovery for those related CIs.

To access the Service Modeling module, use one of the following methods:

• In CMS UI, click the Menu icon () to expand the CMS Modules pane, and then click Service Modeling.

• In CMS UI, click the Menu icon () to expand the CMS Modules pane, and then click UCMDB Browser. In the UCMDB Browser module, click Service Modeling.

You can model services, as well as run discovery and troubleshoot the discovery process. New service models are based on CI types that have the SERVICE_MODEL qualifier in UCMDB. After running discovery, you are able to view the discovered CIs in the context of that business service.

When you create a new service model in the UCMDB Browser module, a discovery activity and a perspective-based view with the same name are created in UCMDB, based on the Service_template perspective. In addition, when you create a template-based model, the view also contains the specific perspective that you select when you create the model.

You can also access the Assisted Modeling feature in the UCMDB Browser module through the Service Modeling module. For more information, see .

For more information about models, see the Modeling section of the UCMDB Help.

The Service Modeling module is divided into two sections:

1. Service Modeling Dashboard

   The Service Modeling dashboard displays existing service models. The last service model displayed automatically opens when you open the Service Modeling module.

   The Service Modeling Dashboard displays a thumbnail for each service model, grouped by the state at which the model was deployed. You can hide the service models from a specific group simply by clicking the group's name. Each thumbnail includes:

   • The name of the service model.
   • The CI type on which the service model is based.
   • The owner, if one exists for the service. If no owner exists, you can select one on the map by clicking .

   • An icon showing the business criticality, indicating the relative importance of the service to the business.

2. Service Modeling Left Panel

   In the left panel you can do one of the following:

   • Create a service model.
   • Start assisted modeling. For more information, see .
   • Search for a service model by name.
   • Filter the discovered models by owner.
   • Expand or collapse the service models in the dashboard according to their state at which the model was deployed.

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