SMAX - UCMDB Integration 1.0

Integration with UCMDB enables you to synchronize configuration item (CI) data from UCMDB with Service Management. You can perform the automatic synchronization or tailor your custom synchronization with UCMDB. 

The UCMDB can be installed within or outside the suite, you need to download and install the On-Premise Bridge agent to complete the integration in both cases. The On-Premise Bridge (OPB) is a platform that enables communication between on-premise applications and Service Management - in both directions. Because on-premise applications are located behind firewalls, initiating a connection from Service Management to an on-premise application is not possible; therefore, a "bridge" component is required.