SMAX-Jira integration 1.0

Use case 1:

End users subscribed to a specific Business Service Application can report defects or request enhancements to the application by posting them via the SMAX Service Portal.

We will follow the steps below, which are performed by Annie, an employee who uses her company’s eExpense application for expense tracking and reporting. She has been frustrated that expense reporting can only be done while logged on to the eExpense web application and wishes that her company would provide an enhancement to enable native mobile access for faster expense reporting. While Annie can post the enhancement request via the Portal, her company is tracking such Application requests in a Jira system used by the Application Development team. However, the seamless integration with the Portal makes this internal detail transparent from Annie and other application end users.

Use case 2:

Incident Management agent opens a new Incident associated with an application malfunction. By associating this to the Application Defect model, the Incident is automatically linked to a Defect in Jira created through the model’s automation task planning.