Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Composite field mapping
Composite field mapping maps a message element to a OvHD field depending upon the value of a sub-element (key) of the element ExtHDKeyField (OvHD and ExtHD are old terms; in this document, OvHD correspond to Service Manager and ExtHD correspond to SAP Solution Manager). A different value for the key defines mapping to a different Service Manager field. The following is a composite field mapping example.
<CompositeFieldMapping ExtHDField="IctIncidentStatement" ExtHDKeyField="IctIncidentStatement/TextType"> <!-- For exchanging information log --> <FieldMapping ExtHDField="IctIncidentStatement/Text" > <InDataType>InformationLog</InDataType> <OutDataType>InformationLog</OutDataType> <KeyFieldOutVal>SU99</KeyFieldOutVal> <KeyFieldInVal>SU99</KeyFieldInVal> </FieldMapping> <!-- for exchanging Solution Provided --> <FieldMapping ExtHDField="IctIncidentStatement/Text"> <OutOvHDField>Solution</OutOvHDField> <InOvHDField>Solution</InOvHDField> <KeyFieldOutVal>SU99</KeyFieldOutVal> <KeyFieldInVal>SU01</KeyFieldInVal> </FieldMapping> <!-- for exchanging CustomText01 (as example) --> <FieldMapping ExtHDField="IctIncidentStatement/Text" > <InOvHDField>CustomText01</InOvHDField> <OutOvHDField>CustomText01</OutOvHDField> <KeyFieldOutVal>SU99</KeyFieldOutVal> <KeyFieldInVal>SU77</KeyFieldInVal> </FieldMapping> <!-- For sending custom fields from OVHD to external HD create an entry as the example below. Replace the place holder strings as per your configuration --> <!-- <FieldMapping ExtHDField="IctIncidentStatement/Text" > <OutOvHDField>USER_VISIBLE_FIELDNAME_FOR_THAT_CUSTOM_FIELD </OutOvHDField> <KeyFieldOutVal>TEXT_TYPE_AS_DEFINED_BY_USER_FOR_THIS_FIELD </KeyFieldOutVal> </FieldMapping> --> </CompositeFieldMapping>
Element IctIncidentStatement/Text is mapped to the information log if the key element IctIncidentStatement/TextType is SU99 or to Resolution field if the key element is SU01 (for an incoming message).
This is used when a message has multiple occurrences of the same element that have different sub-element values. The sub-element is referred to as the key field. In the example above the IctIncidentStatement/TextType element is the key field. For a composite field mapping, every instance of FieldMapping has a unique KeyFieldInVal.
