Integrate > SAP Solution Manager > Install and Administer Service Manager Exchange with SAP Solution Manager > Configuring SAP Solution Manager > Configuring SAP Solution Manager External Service Desk Interface > Release Web Service

Release web service

The Incident Exchange Web Service is deactivated by default. It is required to release the WEB-Service in the Internet Communication Manager Service tree.

  1. The transaction to release a Web Service is /nwsconfig. After the Web Service is released the WS is in SAP transaction /nwsadmin.

  2. To determine the logon procedure of the Web Service for incoming requests, go to SAP transaction /nsicf.
  3. Enter ICT_SERVICE_DESK_API as the service name.
  4. Click Execute to execute the search.
  5. Double-click the Service to edit or navigate to the path /default_host/sap/bc/srt/rfc/sap/ and select ICT_SERVICE_DESK_API.

  6. In the Logon tab of Create/Change a Service dialog , select Standard.

Note The security section of this manual contains additional information for setting up SSL communications. Adding a user is not required. The Incident Exchange Web Service will use the user and password that is configured in the properties file for HTTP Basic authentication. This user must exist as an SAP user. It is not recommended to use a dialog user for this purpose.