Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Verifying configuration
Verify the configuration with the checker tool before trying to exchange incidents between Service Manager and SAP Solution Manager. The checker error messages are much more helpful for troubleshooting than Service Manager and Solution Manager error messages.
To execute the checker, run the following command:
<SMSSMEX_installDir>/bin/checker.bat|sh
Checker checks the environment, database and HTTP connections and configuration of Service Manager. No incidents are exchanged. The following are the possible results:
- OK
- ERROR (partial failure; checks that the check depends on have failed)
- FAIL (with troubleshooting recommendations)
You can re-run a check by passing the number of the check to the executable. You can also examine the Incident Exchange log messages or run a trace. For more information about using checker.bat|sh, see Tools.
