Associate a change with another change

Applies to User roles: Service Desk Agent, Change Coordinator

To associate a change with another existing change, follow these steps:

  1. From your To Do queue, select Change from the Queue list.
  2. Select a change from the record list.
  3. Open the Related Records section.
  4. Click More or the More Actions icon and then select Related > Changes > Associate.
  5. Type the change record number or click Search to find the change record.
  6. Click OK.

You can verify that the related change record is associated with this change in the Related Records section.

 

Related topics

Associating a change with another record
Approval phase for KM Document category
More Actions menu

Relate a new change to a change