Reject a change request

Part of Workflow(s):Change review (ST 2.2)

Applies to User roles: Change Manager, Change Coordinator

You may need to reject a change request during the change review. For example, you may need to reject a standard change that should have initially been handled using the request fulfillment process or because the change is not valid. The reason for the rejection could be because it is not logical or feasible, is not in line with company standards and policies, or it has already been raised and rejected in an earlier phase. You may also reject a change during the Change Assessment and Planning phase if change assessors do not support approval.

To reject a change request, follow these steps:

  1. From your To Do queue, select Change from the Queue list and My Open Changes from the View list.
  2. Click a change from the record list and select Reject from the More Actions menu.
  3. In the Rejection Details wizard, type the reason for the rejection and click Finish.

    The change is now in the Change Evaluation and Closure phase.

 

Related topics

Implement a change and perform a production test
Reject a change request
Review a new change request