Withdraw a change request

Applies to User roles: Service Desk Agent, Service Desk Manager

In some cases, the Change Coordinator will return a change request, which the Service Desk Agent or Service Desk Manager will need to withdraw.

To withdraw a change request, follow these steps:

  1. From the To Do queue, select Change from the Queue list.
  2. Expand Phase: Change Logging, and then click a change request to display its detail.
  3. Click Withdraw. A notification appears, confirming the change request's closed status.

 

Related topics

Create a new change request
Create change request from user interaction
Update a change request