Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Determine if a configuration item (CI) is in compliance with its baseline
Applies to User roles: Configuration Manager
Configuration Administrator
If you associate a configuration item (CI) to a baseline, Service Manager displays whether it is compliant with the baseline, and if not, Service Manager shows you which attributes are out of compliance.
To determine if a CI is in compliance with its baseline, follow these steps:
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Click Configuration Management > Resources > Search CIs.
- Use search or advanced search to find one or more records.
- Select the CI whose baseline compliance you want to see from the list of search results.
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Open the Baseline section. Service Manager displays the baseline attributes managing the CI. If one or more baseline attributes is out of compliance, Service Manager displays the error message "Configuration Item is out of compliance with Baseline".
View all configuration items (CIs) out of compliance with a baseline
Applies to User roles: Configuration Manager
Configuration Administrator
In certain instances, you may want to perform a one-time advanced search in order to view all CIs that are out of compliance with a baseline. If you expect to perform this search frequently, consider creating a view instead.
To view all CIs out of compliance with a baseline, follow these steps:
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Click Configuration Management > Search CIs.
- Use search or advanced search to find one or more records.
- Click the Advanced Filter tab, and then click Add New Filter Criteria. The Add Filter Criteria wizard opens.
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Select the following filtering criteria.
Field in Configuration Item Comparison Value Baseline Noncompliant Equals True Baseline Equals <Baseline name> Baseline Version Equals <Baseline version number> For <Baseline name>, select the name of the baseline you want to query for compliance. Omit this search criteria if you want to search all baselines.
For <Baseline version number>, type the version number of the baseline you want to query. Omit this criteria if you are not using baseline versions.
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Click Search. Service Manager opens a list of the CI records that are out of compliance with the specified baseline.
