Words and Phrases
Use cases
This section discusses two use cases for Service Manager Exchange with SAP Solution Manager that demonstrate the integration scenarios.
Use Case 1: Incident Originates from Solution Manager
In this use case, a user reports an issue to SAP Solution Manager. The Solution Manager generates a new incident and sends the incident to Service Manager to request a solution for the issue.
Use Case 2: Incident Originates from Service Manager
In this use case, the user issue is captured and sent to Service Manager. An incident is generated in Service Manager and is sent to Solution Manager to request a solution for the issue.
