On-Premise Bridge Agents and Endpoints

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

The On-Premise Bridge is a platform that enables communication between on-premise applications and Service Management - in both directions. Because on-premise applications are located behind firewalls, initiating a connection from Service Management to an on-premise application is not possible; therefore, a "bridge" component is required.

On-Premise Bridge is composed of:

On-Premise Bridge Agent. The agent is a software component that is installed on the customer site and mediates between Service Management and an on-premise application. The agent initiates communications with Service Management in order to receive tasks from it.

Service Management On-Premise Bridge Service. The service is the entry point for submitting tasks by Service Management applications and for On-Premise Bridge Agents to request tasks. In addition to allowing execution of tasks on the agents, this layer is also responsible for the registration and management of agents, monitoring, secure communication with the agents, and so on.

Note It is recommended to replace the certificate for Service Management Automation before using On-Premise Bridge agents and endpoints, refer to Replace the certificate for ITSMA.