Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Forms
Service Manager displays forms in the Service Manager workspace. Each form has an associated More Actions menu, which contains additional options for that form. The available options vary, depending on the current Service Manager application and user profile rights.
To access menu options in a Windows client, right-click the form, and then choose an option from the Context menu. Or, click the pull-down menu icon in the upper right corner of the workspace toolbar.
To access menu options in a web client, click More, and then choose an option from the More Actions menu.
Related topics
Navigating the UI
System Navigator
Accessing an application
Drag–and–drop feature
Fonts
Help menu
Menus
List and detail toolbars
Add a folder to the System Navigator
Collapse open folders in the System Navigator
Delete a node in the System Navigator
