Set the LDAP authentication base name

Applies to User Roles: System Administrator

You can define an operator to use a different LDAP base name than the operator name. By default, Service Manager uses the operator name to bind to the LDAP. You can define a different LDAP base name to allow users to connect to Service Manager with one name and to LDAP with a different name.

To set the LDAP authentication base name:

  1. Click System Administration > Ongoing Maintenance > Operators.
  2. Click Search.
  3. Select the operator whose LDAP base name you want to set from the record list.
  4. Click the Security tab.
  5. In the LDAP Base Name field, type the name you want to use to authenticate the LDAP connection.
  6. Click Save.
    Service Manager displays the message:
    Operator record updated.