Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Use > Service Desk > Service Desk workflows and user tasks > Access Interaction Management reports

Access Interaction Management reports

User Roles: Service Desk Agent

The Reporting tool in HPE Service Manager provides a number of out-of-box reports on the interaction data in your system. You can view these reports through a dashboard named Service Desk Overview (Global). You can also create your own dashboards to display other reports of your interest.

To access Interaction Management reports, follow these steps:

Click Service Desk > Service Desk Overview.

By default, the Service Desk Overview (Global) dashboard is displayed.
View the reports on the dashboard. For descriptions of these reports, see Report descriptions and usage.
If needed, click the New Dashboard button to add your own dashboards. For details, see Create a dashboard

Your custom dashboards are added to the dashboard list on the toolbar of the dashboard page.

Tip You can click Export to export the reports on a dashboard to PDF format.
Click the Open dashboard settings icon on a dashboard to set its properties, or click the Set as Default Dashboard button to set it as your default dashboard.

Send Help Center feedback