Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager9.50

Administer > Calendar Administration > Working with the calendar > Understand the calendar data

Understand the calendar data

Full calendar

When initially opened, the full calendar displays information about published time periods and object records (such as Change records) for the current week.

Embedded calendar

Initially, the embedded calendar displays data according to the Field for Initial Date value in the current record. For example, if your administrator has configured the Scheduled Implementation Start field as the Field for Initial Date for the Change object (see Configure search filters for the full calendar), when you view the embedded calendar from a Change record whose Scheduled Implementation Start date is 22 May 2013, the embedded calendar will initially display data for the Day, Week, or Month of 22 May 2013 (the Default View value determines whether a Day, Week or Month view is initially displayed).

What record data to display in the embedded calendar is determined by the Embedded Calendar Configuration (Calendar Administration > Calendar Filter Mappings). See the following figure for an example. The example filter query indicates that the embedded calendar will display only records whose mapping fields for service and location either have the same value as the current Change record's affected.item field and location.full.name field respectively or have the "all" value.

The embedded calendar displays data only for Time Period and for objects that are selected as Calendar Entries (see the figure above). The way an object's records display depends on the whether an active field mapping of each Filter Query field has been defined for the object.

If there is an active mapping for each Filter Query field defined for the object, records of this object are displayed in the current record only when they match the Filter Query;
If there is not an active mapping record, the current record will not display the embedded calendar widget.

To see if the query fields are mapped to an object, navigate to Calendar Administration > Calendar Filter Mapping, and then open the filter query field in the Filter Fields Configuration section. The following figure shows an active field mapping of query field service for the Time Period object.

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