Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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- Configuration Management user tasks
- Configuration management and planning (ST 3.1)
- Configuration identification (ST 3.2)
- Configuration control (ST 3.3)
- Configuration status accounting and reporting (ST 3.4)
- Configuration verification and audit (ST 3.5)
- Manage master data (ST 3.6)
- View scheduled maintenance for a configuration item
- Service life cycle management
- Configuration item actual states
- Set the expected state of a configuration item
- Configuration items
View scheduled maintenance for a configuration item
Applies to User Roles:
Configuration Manager
Configuration Administrator
Configuration Auditor
To view scheduled maintenance for a configuration item, follow these steps:
- Click Configuration Management > Search CIs.
- Use search or advanced search to find one or more records.
- Select a record to display it in the configuration item form.
- Click More or the More Actions icon from the Configuration Item form.
- Click Scheduled Maintenance and then click Maintenance Tasks to view the tasks or Maintenance History to view the item's history.
Related concepts
Configuration Management overview
Configuration item groups
Types of Configuration Item groups
More Actions menu
Search for a record
Related tasks
Add configuration items to a contract
Create a new configuration item (CI)
Modify a configuration item
View a service level agreement for a configuration item
We welcome your comments!
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