SM-BSM downtime synchronization

The downtime entity plays a central role in many of the IT processes that are executed during the normal operations of an IT group. Failing to correctly manage this entity across all IT disciplines can:

• Cause misunderstandings about the state of a CI and as a result the state of a business service.
• Increase false positive events.
• Increase the mean time to restoration (MTTR).
• And overall negatively influence the perception of the business users about the SLA they get from IT.

The synchronization of downtime information between Service Manager and BSM is to avoid the above situations.

HPE Business Service Management (BSM) includes a module that you can use to synchronize the downtime which is generated in Service Manager. The runtime service model (RTSM) will maintain the downtime as a scheduled downtime CI with its related configuration items. If there is HPE Universal CMDB (UCMDB) deployed between Service Manager and RTSM, the integration will synchronize downtime information through UCMDB between the servers.

The Service Managerand BSM integration supports two use cases of downtime management:

• Synchronize scheduled downtimes from Service Manager RFCs and tasks to BSM in order to suppress events.

  For details about Service Manager configuration and adapter setup in BSM or UCMDB for downtime management, see SM-BSM downtime synchronization setup.

• Event management of BSM to synchronize scheduled downtimes from BSM to Service Manager incidents for the Service Desk’s attention.

  For details about how to create and close incidents in Service Manager from BSM Operations Manager i (OMi), see Configure automatic closure for OMi incidents and Change the default assignment group for OMi incidents.

  Note: The incoming incident created from BSM downtime does impact CI Availability in Service Manager.