Assign an Operational Level Agreement or an Underpinning Contract to an assignment group

An Operational Level Agreement (OLA) or an Underpinning Contract (UC) can be assigned to an assignment group to measure its performance. You can either make the assignment when you create a new agreement or do that when you edit an existing agreement.

To assign an OLA/UC when you create a new agreement, follow these steps:

1. Click Service Level Management > Agreements > New Agreement.
2. In the Select Agreement Category form, click Operational Level Agreement or Underpinning Contract as necessary.
3. In the New Agreement form, click the Assignment Groups tab for an OLA or the External Assignment Group tab for a UC.
4. Click the Fill Field button to add an assignment group for the OLA or UC.
5. Click Save or Save & Exit to save your changes.

To add an assignment group for an existing OLA or UC, follow these steps:

1. Click Service Level Management > Agreements > Agreement Queue.
2. In the Agreement Queue: All Agreements form, click an appropriate agreement ID.
3. Click the Assignment Group tab for an OLA or the External Assignment Group tab for a UC.
4. Click the Fill Field button to add an assignment group for the OLA or UC.
5. Click Save or Save & Exit to save your changes.