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Customizing HTML email notifications

This chapter describes the most typical scenarios of customizing HTML email notifications. Instead of using the out-of-box set of email notifications and templates, your organization is likely to have its own email templates and include its own fields in email messages. For example, a company may include its company logo and follow its own color schemes in email messages.

In most scenarios, you only need to make some minor changes to an out-of-box HTML template, such as changing the formatting of the message body and including some additional fields in the email message. Therefore, you can use the out-of-box HTML template as a basis and create your own HTML templates by copying from that out-of-box template.