Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Troubleshooting and Limitations – CA CMDB Integration
This section describes troubleshooting and limitations related to UCMDB - CA CMDB integration.
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Debug Mode
To create an XML dump of the CIs and links being sent to the CA CMDB server for debug purposes, in <UCMDB installation>\DataFlowProbe\runtime\probeManager\discoveryConfigFiles\CaCmdbPushAdapter\push.properties, set the value of the debugMode property to true and restart the Data Flow Probe service.
This ensures that every time the integration is invoked, a set of XML files is created in the <UCMDB installation>\DataFlowProbe\runtime\probeManager\discoveryResources\CaCmdbPushAdapter\work directory. These files are time-stamped and contain the CIs and links that UCMDB is trying to push to CA CMDB. This information can be helpful in debugging a problem with the integration:
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If data is not being sent from UCMDB, there is a problem on the UCMDB side.
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If data is not being processed by CA CMDB's GRLoader utility, there might be a reconciliation issue or some other issue on the CA CMDB side.
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During the export of more than 4,000 CIs (this is default UCMDB configuration) the export TQL result is divided into chunks. To make sure that chunks are created properly, you must configure the export TQL as follows:In the container node's properties, set the Element Name field to Root.
