Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Troubleshooting and Limitations – Host Connection by Shell Job
Troubleshooting
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Problem: When running the Host Connection by Shell job, the following error may be displayed:
Error: Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed.
Solution: This may be caused by one of the following NetBIOS protocol limitations:
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The network share is considered to be in use even though it is not, that is, the session is frozen. In this case, try the following command:
net use * /delete
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The network share is in use by another user whose user name is bound to the local machine user name. In this case, you can reconfigure the remote machine security policy, or wait for the other user to finish working.
Problem: If HPCmd Commands Execution Context is set to User, the Host Connection by Shell job fails NTCMD discovery if the user's account does not have the right to Log on as a service.
Solution: The user's account must have the right to Log on as a service. For details how to configure users with the right to Log on as a service, see http://technet.microsoft.com/en-us/library/cc739424(v=ws.10).aspx
Problem: Access Denied Error Message
The following error message may appear while trying to discover Windows 2008 SP2 destination by NTCMD protocol:
Connecting to remote server failed with the following error message: Access is denied. For more information, see the about_Remote_Troubleshooting Help topic.
This appears if the user attempting to discover the destination host is not a local Administrator user. (It does not matter if the user is a member of the Administrators group.)
Solution: The solution requires additional configuration of the security policy.
The LocalAccountTokenPolicy key should be changed to allow users from the Administrator group to connect remotely with Administrator privileges. Run the following command in PowerShell on the discovered host:
Set-ItemProperty -Path HKLM:\SOFTWARE\Microsoft\Windows\CurrentVersion\
Policies\System -Name LocalAccountTokenFilterPolicy -Value 1 -Type DWord
For details of this special case, see "HOW TO ENABLE REMOTING FOR ADMINISTRATORS IN OTHER DOMAINS" at http://technet.microsoft.com/en-us/library/dd347642.aspx.
Limitations
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Limitation: If an interface has a MAC address of 0, the job does not report that interface or the IP address assigned to it.
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Limitation: This discovery supports the reporting of PAE state only for Windows Operating systems.
