Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Integration Architecture
This section includes:
Data Flow Architecture
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The Push Engine executes the TQL query.
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For a differential flow, the data is compared to the last synchronized data, and only the changes are forwarded.
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Data is then pushed to the Push Adapter.
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The Push Adapter loads the correct mapping for the specific TQL query.
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Data is mapped from the UCMDB data Model into the Service Anywhere Data model according to the mapping XML.
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Data is sent to the Push Connector.
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The Push Connector orders all the data in a set of dependency trees, starting with the records that do not depend on any other record.
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The Push Connector starts reconciling and pushing any record without any dependencies, or a record whose dependencies have already been reconciled/pushed to Service Anywhere.
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The Push Connector first tries to reconcile with existing records
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If it finds a match, it attempts to update that record,
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If it does not find a match, it attempts to create a new record.
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Integration TQL Queries
Any attribute using in the mapping flow of the Push Adapter should be marked in the selected layout of the query node.
For more information, see Data Flow Management > Integration Studio > Integration Jobs Pane.
Service Anywhere Rules and Flows
For details of Service Anywhere rules and flows, refer to the Service Anywhere documentation.
Data Mapping
For details, see Developing Push Adapters in the HPE Universal CMDB Developer Reference Guide.
Push Mapping
The following table describes variables in the Generic Push Adapter XML mapping file that are specifically required for integration with Service Anywhere.
Variable | Description |
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externalId | The external ID of the CI in UCMDB. |
serviceName | The Web service name used in the SOAP request. |
attributesHierarchy | The location of the CI attributes in the SOAP request. |
keysHierarchy | The location of the CI keys in the SOAP request. |
keyTag | The key in the SOAP request that passes the value of the ID. |
keyVal | The ID value from UCMDB. |
retrieveRequestName | The name of the SOAP request for a retrieval operation. |
createRequestName | The name of the SOAP request for a creation operation. |
deleteRequestName | The name of the SOAP request for a delete operation. |
updateRequestName | The name of the SOAP request for an update operation. |