Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Importing Data from External Sources
- Overview
- Comma Separated Value (CSV) Files
- Databases
- Properties Files
- How to Import CSV Data from an External Source – Scenario
- How to Convert Strings to Numbers
- The External_source_import Package
- Import from CSV File Job
- Import from Database Job
- Import from Properties File Job
- External Source Mapping Files
- Troubleshooting and Limitations – Importing Data from External Sources
Troubleshooting and Limitations – Importing Data from External Sources
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Problem: When CIs imported from a CSV file are displayed in the Statistics Results pane, one more CI than expected is included in the results. This is because the first row of the CSV file contains column headings that are considered as CIs.
Solution: For details on defining from which row DFM should read the CSV file, see CSV Files with Column Titles in First Row.
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Problem: When importing large CSV or properties files on the network, there may be time-out issues.
Solution: Make sure the files are not large.
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Limitation: When importing data from an external database, and the data includes a null value, it is sent to UCMDB with an attribute value of None.
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Limitation: The DFM Probe breaks down the imported data into 20 KB chunks. This can cause identification issues.
