Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Troubleshooting and Limitations – Import From Excel Workbook Discovery
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Problem: The Import from Excel Workbook job compile time errors and problems working with the Excel files.
Solution: Verify that you have performed the instructions in the Prerequisite section of the this discovery. For details, see Prerequisite - Set up permissions.
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Problem: Importing a CI with the qualifier RANDOM_GENERATED_ID_CLASS, but without defined reconciliation rules, leads to duplicating such CIs.
Solution: Currently this problem is not resolvable on the job side. This can only be resolved by defining reconciliation rules.
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Problem: The Import from Excel Workbook job date errors.
Solution: The date cannot be imported if it is represented in text format. This issue is not resolvable because of localization. Represent the date in numerical format.
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Limitation: The DFM Probe breaks down the imported data into 20 KB chunks. This can cause identification issues.
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Problem: The integration using the Import from Excel Workbook job fails when using the integration probe and the Run In Separate Process property is set to true.
Solution: In case of using integration service, for the Import from Excel Workbook integration, the JDBC driver should be specified in the classpath as well.
If your UCMDB server uses Oracle, you need to add ../lib/mcoracle.jar to the remoteJVMClasspath field as Adapter Properties when configuring the integration point; If your UCMDB server uses MS SQL, add ../lib/mcsqlserver.jar to the remoteJVMClasspath field.
