Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Create Inbound Services for Class Models
Web service import sets provides a web service interface for import set tables. By default, this type of web service will transform the incoming data synchronously based on the associated transform maps.
Before creating the Inbound Services, make sure you have listed all class models you want to include in the integration. As a general information all class models in ServiceNow are extending the Configuration Item table [cmdb_ci], except the relationship table. You will need an Inbound Service for different CI types and also an additional one for the relationship table.
For more information about Web Services Import Sets, see ServiceNow documentation Web Service Import Sets .
To create an Inbound Service:
- Log in to ServiceNow as an administrator.
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Under System Web Services > Inbound, click Create New.
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Fill in the label field. For example, Windows Server Inbound Service.
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Fill in the name field. Note that the target table’s name looks like cmdb_<x>, the inbound should be named as follows: ucmdb_integ_<x>. For example, ucmdb_integ_ci_win_server.
Note: The OOTB connector handles Inbound Services starting with ucmdb_integ_. If you have a different naming convention, configure the UCMDB side accordingly.
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Enable the Copy fields from target table check box.
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Keep the Create transform map enabled if you want to display the create transform map form after saving the inbound service.
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Select the target table you want to map it to. In this example, cmdb_ci_win_server.
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Click Create. The displayed form is the form to create the transform mapping between the staging table and the target table.
To configure the transform map, see the section that follows.