Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Limitations – ServiceNow Integration
This section describes limitations for the UCMDB-ServiceNow integrations.
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Limitation: The integration mapping file only allows mapping concrete CITs and relationships to the CITs and relationships in ServiceNow. That is, a parent CIT cannot be used to map its children CIs.
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Limitation: Since this adapter uses the ServiceNow Direct Web Services API, which does not support CI coalescing (reconciliation), if some CIs being pushed from UCMDB are already present in the ServiceNow CMDB, before the integration with UCMDB is installed, and if those CIs are (a) also in UCMDB; and (b) pushed into ServiceNow by the integration, those CIs are duplicated. (This is because UCMDB does not know these CIs are already in the ServiceNow CMDB.) After the adapter is installed, UCMDB keeps track of the CIs it pushes to ServiceNow, to prevent duplication.
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Limitation: ServiceNow Web Service Import Sets are currently not supported.
- Limitation: Data replication in chunks is not supported.
- Limitation: Only full synchronization is supported (not delta synchronization).
- Limitation: Integration only works with Jython 2.5.3 and later.