Troubleshooting and Limitations – CI Selector

The View list in the CI Selector may not display all views in the CMDB, or it may not display the contents of a view, for any of the following reasons:

• The View list includes only the views for which you have the necessary permissions. Similarly, Search mode is only available if you have the Allow Search general action permission. To set permissions, select Managers > Administration > Roles Manager. For more information, see Roles Manager.

• Views that are currently inactive appear in red in the View list, but they cannot be selected. In IT Universe Manager, inactive views appear in faded text.

• Out-of-the-box views for which you do not have a license may appear in the View list, but these views do not contain CIs. For information on the out-of-the-box views, see Predefined Folders and Views.

Note After deleting one or more query nodes from a TQL query, it can take time for changes to be updated to the view; meanwhile, the removed CIs appear in the view. If you select one of these CIs before it is updated, an error message is displayed. Click the Refresh button to update the view.