CI Class ServiceLevelAgreement

Inheritance diagram for ServiceLevelAgreement

Summary

Display Name	ServiceLevelAgreement
Name	service_level_agreement
Description	An Agreement between an IT Service Provider and a Customer. The Service Level Agreement (SLA) describes the IT Service, documents Service Level Targets, and specifies the responsibilities of the IT Service Provider and the Customer. A single SLA may cover multiple IT Services or multiple Customers.to accomodate BAC, the targets are in the KPI Objective class, and teh links to ITService or ITProcess are through that via KPI.

Attributes

Attributes defined for ServiceLevelAgreement
Name	Display Name	Type	Default Value	Description	Factory	Key	Hidden
calendar_periods	CalendarPeriods	string_list		List of calendar periods. For example, 24x7, Business Hours, etc.	true	false	false
reference_number	ReferenceNumber	string[250]		An identifier local to the specific deployment location (system/systems that host the application that controls the class, i.e. Service Manager or PPM). The internal id is constructed in an application specific manner, that guarantees that each internal id is only used once in an application deployment. For most IT Process Records, the identifier is created with a sequential number and an option prefix and suffix.	true	false	false
tracking_periods	TrackingPeriods	string_list		List of supported tracking periods that would be associated with a particular SLA	true	false	false
Attributes defined for ServiceContract
Name	Display Name	Type	Default Value	Description	Factory	Key	Hidden
service_contract_state	ServiceContractState	service_contract_state_enum	pending	Indicates the state that the service contract is in.	true	false	false
Attributes defined for Contract
Name	Display Name	Type	Default Value	Description	Factory	Key	Hidden
contract_status	ContractStatus	contract_status_enum	in_preparation	Indicates the current status of the contract.	true	false	false
document_reference	DocumentReference	string_list		List of document references. A reference to a document should be a URL.	true	true	false
end_date	EndDate	date		The date and time the activity was completed.	true	false	false
payment_type	PaymentType	payment_type_enum	none	Indicates the type of payment involved in a contract.	true	false	false
periodicity	Periodicity	periodicity_enum	daily	Describes the period type.	true	false	false
start_date	StartDate	date		The date and time the activity actually started.	true	false	false
Attributes defined for Managed Object
Name	Display Name	Type	Default Value	Description	Factory	Key	Hidden
TenantOwner	Owner Tenant	string[32]		The Tenant Owner ID	true	false	false
TenantsUses	Consumer Tenants	string_list		The IDs of the Tenants who are associated with the CI	true	false	false
Attributes defined for Object
Name	Display Name	Type	Default Value	Description	Factory	Key	Hidden
document_list	Documents	string		Documents	true	false	true
MENU		xml			true	false	true
Attributes defined for Data
Name	Display Name	Type	Default Value	Description	Factory	Key	Hidden
~~data_adminstate~~	~~Admin State~~	adminstates_enum	0	Admin State	true	false	true
data_allow_auto_discovery	Allow CI Update	boolean[250]	true		true	false	false
~~data_changecorrstate~~	~~Change Corr State~~	changestates_enum	0	Change State	true	false	true
~~data_changeisnew~~	~~Change Is New~~	boolean	false	Change State	true	false	true
~~data_changestate~~	~~Change State~~	changestates_enum	0	Change State	true	false	true
data_externalid	External ID	string[50]		external source id: snmp index, data sources index etc.	true	false	true
data_note	Note	string[250]			true	false	false
~~data_operationcorrstate~~	~~Operation Corr State~~	operationstates_enum	0	Operation State	true	false	true
~~data_operationisnew~~	~~Operation Is New~~	boolean	false	Operation State	true	false	true
~~data_operationstate~~	~~Operation State~~	operationstates_enum	0	Operation State	true	false	true
data_origin	Origin	string[100]			true	false	false
data_source	Created By	string[512]			true	false	false
~~data_testcorrstate~~	~~Test Corr State~~	teststates_enum	0	Test State	true	false	true
~~data_testisnew~~	~~Test Is New~~	boolean	false	Test State	true	false	true
~~data_teststate~~	~~Test State~~	teststates_enum	0	Test State	true	false	true
data_updated_by	LastModifiedBy	string[512]			true	false	false
description	Description	string[1000]		Description	true	false	false
digest	Digest	string[40]			true	false	true
display_label	Display Label	string[900]		Used as calc attribute for display	true	false	false
MENU		xml			true	false	true
name	Name	string[900]			true	false	false
user_label	User Label	string[900]		Used as user label	true	false	false
Attributes defined for Root
Name	Display Name	Type	Default Value	Description	Factory	Key	Hidden
BODY_ICON		string	general		true	false	true
calculated_id	Calculated ID	bytes[16]		Calculated ID	true	false	true
create_time	Created Time	date		When was this CI created	true	false	false
FAMILY_ICON		string			true	false	true
global_id	Global Id	string[32]		A globally unique identifier for the entity represented by the object	true	false	false
global_id_scope		string	Default		true	false	true
last_discovered_by	LastDiscoveredBy	string[512]		Who discovered this CI	true	false	false
last_discovered_by_probe	LastDiscoveredByProbe	string		Which probe discovered this CI	true	false	false
last_discovered_time	LastDiscoveredTime	date		When was this CI discovered	true	false	false
last_modified_time	LastModifiedTime	date		When was this CI last updated	true	false	false
root_actualdeletetime	Actual Delete Time	date		When will this CI be deleted	true	false	true
root_actualdeletionperiod	Actual Deletion Period	integer	40	What is the period after the CI will be deleted	true	false	false
root_candidatefordeletetime	Candidate For Deletion Time	date		When will this CI be warned about deleting	true	false	true
root_class	CI Type	string[100]		Class name of the CI	true	false	true
root_container	Container	string[32]		Container CI of this CI	true	false	false
root_deletioncandidateperiod	Deletion Candidate Period	integer	20	What is the period after the CI will be candidate for delete	true	false	false
root_enableageing	Enable Aging	boolean	false	Is aging enabled	true	false	false
root_iconproperties		string[100]			true	false	true
root_iscandidatefordeletion	Is Candidate For Deletion	boolean	false	Is candidate for deletion	true	false	false
root_lastaccesstime	Last Access Time	date		When was this CI last accessed	true	false	false
~~root_system~~	~~System~~	string[2]			true	false	true

Valid Relations

Valid direct incoming and outgoing relations defined on ServiceLevelAgreement

Relations defined for ServiceLevelAgreement
From	To	Type	Description
ServiceLevelAgreement	BusinessService	Aggregation
Relations defined for ServiceContract
From	To	Type	Description
ServiceContract	Kpi	Connection
ServiceContract	ServiceLevelObjective	Containment
Relations defined for Contract
From	To	Type	Description
Contract	Asset	TimeBoundConnection
Contract	Attachment	Connection
Contract	Contract	Composition	Represents a relation between 2 objects where one is contained within the other, and the included object can not exist without its container. Therefore, when the container is deleted, all its contained object will be automatically removed
Contract	Cost	Connection
Contract	CostCategory	Connection
Contract	CostCenter	Connection
Contract	Kpi	Connection
Organization	Contract	Ownership
Organization	Contract	Usage	Monitor system Relationships
Party	Contract	Ownership
TimeEntry	Contract	Connection
Relations defined for Managed Object
From	To	Type	Description
Managed Object	History Change	History Link
Tenant	Managed Object	Connection

Combined inheritance and relation diagram for ServiceLevelAgreement

Potential Data Providers

Adapters providing CIs of type Object
Adapter Name	Description	Adapter Type
ALMAdapter	Federate defects from ALM	Integration
AMGenericAdapter	This adapter pushes/populates data between UCMDB and Asset Manager. Follow the Quick Start guide supplied with the AM Generic Adapter documentation before creating this integration point.	Integration
Application Portfolio Management Push Adapter	This adapter pushes data from UCMDB to HP Application Portfolio Management. Follow the APM Push Adapter documentation included in the HP UCMDB Discovery and Integration Content Guide before creating this integration point.	Integration
UCMDB API Population	Allows defining Reconciliation Priority for API Data In flows	Integration
Data Push into Atrium	Pushes CIs and relationships to BMC Atrium	Integration
AutomationFlowAdapter	Provide API to Operation Orchestration	Integration
BSMKpiAdapter	Federate KPIs from BSM	Integration
CA CMDB	Pushes CIs and relationships to CA CMDB	Integration
UCMDB 10.x and later	Used for Populating and Federating data from a remote UCMDB 10.x(or later) and for Pushing to a remote UCMDB 10.x(or later)	Integration
UCMDB 9.x	Used for Populating and Federating data from a remote UCMDB 9.x server and for Pushing to a remote UCMDB 9.x	Integration
UCMDB History Adapter [local instance only]	Used to federated data from the UCMDB's History	Integration
Push Adapter DB Example	Push data into Oracle \ MSSQL database	Integration
GenericDBAdapter	An example Adapter that uses the GDB-Framework	Integration
IAM UI Push Adapter	Push IAM Universal Inventory data into MSSQL database on-premises or on cloud-based Azure.	Integration
Java_Adapter_Template	Adapter Description	Integration
Kafka Push Adapter 2019.05	Push function for Kafka Push Adapter	Integration
Local State Push Adapter	Used for populating data between the states of the same UCMDB Server	Integration
Pulsar Push Adapter	Push function for Pulsar Push Adapter	Integration
Push Adapter	Push Adapter	Integration
Remedyforce Push Integration	Remedyforce Push Integration	Integration
SMA-X Push Adapter	This adapter pushes data from UCMDB to Service Anywhere.	Integration
System Center Configuration Manager	Uses the GDB-Framework to Populate and Federate data from a System Center Configuration Manager. The adapter is also backward compatible with the SMS DB	Integration
Service Manager 9.41	Discovery Pattern Description	Integration
Service Manager 9.xx	Discovery Pattern Description	Integration
Service Manager Enhanced Generic Adapter	Push and Populate CI data between UCMDB and Service Manager	Integration
ServiceNow Enhanced Generic Adapter	Push, Populate and Federation of CI data between UCMDB and ServiceNow	Integration
UCMDB to XML	Export data into XML from UCMDB	Integration