CI Class ServiceLevelAgreement

Inheritance diagram for ServiceLevelAgreement

Summary

Display NameServiceLevelAgreement
Nameservice_level_agreement
DescriptionAn Agreement between an IT Service Provider and a Customer. The Service Level Agreement (SLA) describes the IT Service, documents Service Level Targets, and specifies the responsibilities of the IT Service Provider and the Customer. A single SLA may cover multiple IT Services or multiple Customers.to accomodate BAC, the targets are in the KPI Objective class, and teh links to ITService or ITProcess are through that via KPI.

Attributes

Attributes defined for ServiceLevelAgreement
NameDisplay NameTypeDefault ValueDescriptionFactoryKeyHidden
calendar_periodsCalendarPeriodsstring_listList of calendar periods. For example, 24x7, Business Hours, etc.truefalsefalse
reference_numberReferenceNumberstring[250]An identifier local to the specific deployment location (system/systems that host the application that controls the class, i.e. Service Manager or PPM). The internal id is constructed in an application specific manner, that guarantees that each internal id is only used once in an application deployment. For most IT Process Records, the identifier is created with a sequential number and an option prefix and suffix.truefalsefalse
tracking_periodsTrackingPeriodsstring_listList of supported tracking periods that would be associated with a particular SLAtruefalsefalse
Attributes defined for ServiceContract
NameDisplay NameTypeDefault ValueDescriptionFactoryKeyHidden
service_contract_stateServiceContractStateservice_contract_state_enumpendingIndicates the state that the service contract is in.truefalsefalse
Attributes defined for Contract
NameDisplay NameTypeDefault ValueDescriptionFactoryKeyHidden
contract_statusContractStatuscontract_status_enumin_preparationIndicates the current status of the contract.truefalsefalse
document_referenceDocumentReferencestring_listList of document references. A reference to a document should be a URL.truetruefalse
end_dateEndDatedateThe date and time the activity was completed.truefalsefalse
payment_typePaymentTypepayment_type_enumnoneIndicates the type of payment involved in a contract.truefalsefalse
periodicityPeriodicityperiodicity_enumdailyDescribes the period type.truefalsefalse
start_dateStartDatedateThe date and time the activity actually started.truefalsefalse
Attributes defined for Managed Object
NameDisplay NameTypeDefault ValueDescriptionFactoryKeyHidden
TenantOwnerOwner Tenantstring[32]The Tenant Owner IDtruefalsefalse
TenantsUsesConsumer Tenantsstring_listThe IDs of the Tenants who are associated with the CItruefalsefalse
Attributes defined for Object
NameDisplay NameTypeDefault ValueDescriptionFactoryKeyHidden
document_listDocumentsstringDocumentstruefalsetrue
MENUxmltruefalsetrue
Attributes defined for Data
NameDisplay NameTypeDefault ValueDescriptionFactoryKeyHidden
data_adminstateAdmin Stateadminstates_enum0Admin Statetruefalsetrue
data_allow_auto_discoveryAllow CI Updateboolean[250]truetruefalsefalse
data_changecorrstateChange Corr Statechangestates_enum0Change Statetruefalsetrue
data_changeisnewChange Is NewbooleanfalseChange Statetruefalsetrue
data_changestateChange Statechangestates_enum0Change Statetruefalsetrue
data_externalidExternal IDstring[50]external source id: snmp index, data sources index etc.truefalsetrue
data_noteNotestring[250]truefalsefalse
data_operationcorrstateOperation Corr Stateoperationstates_enum0Operation Statetruefalsetrue
data_operationisnewOperation Is NewbooleanfalseOperation Statetruefalsetrue
data_operationstateOperation Stateoperationstates_enum0Operation Statetruefalsetrue
data_originOriginstring[100]truefalsefalse
data_sourceCreated Bystring[512]truefalsefalse
data_testcorrstateTest Corr Stateteststates_enum0Test Statetruefalsetrue
data_testisnewTest Is NewbooleanfalseTest Statetruefalsetrue
data_teststateTest Stateteststates_enum0Test Statetruefalsetrue
data_updated_byLastModifiedBystring[512]truefalsefalse
descriptionDescriptionstring[1000]Descriptiontruefalsefalse
digestDigeststring[40]truefalsetrue
display_labelDisplay Labelstring[900]Used as calc attribute for displaytruefalsefalse
MENUxmltruefalsetrue
nameNamestring[900]truefalsefalse
user_labelUser Labelstring[900]Used as user labeltruefalsefalse
Attributes defined for Root
NameDisplay NameTypeDefault ValueDescriptionFactoryKeyHidden
BODY_ICONstringgeneraltruefalsetrue
calculated_idCalculated IDbytes[16]Calculated IDtruefalsetrue
create_timeCreated TimedateWhen was this CI createdtruefalsefalse
FAMILY_ICONstringtruefalsetrue
global_idGlobal Idstring[32]A globally unique identifier for the entity represented by the objecttruefalsefalse
global_id_scopestringDefaulttruefalsetrue
last_discovered_byLastDiscoveredBystring[512]Who discovered this CItruefalsefalse
last_discovered_by_probeLastDiscoveredByProbestringWhich probe discovered this CItruefalsefalse
last_discovered_timeLastDiscoveredTimedateWhen was this CI discoveredtruefalsefalse
last_modified_timeLastModifiedTimedateWhen was this CI last updatedtruefalsefalse
root_actualdeletetimeActual Delete TimedateWhen will this CI be deletedtruefalsetrue
root_actualdeletionperiodActual Deletion Periodinteger40What is the period after the CI will be deletedtruefalsefalse
root_candidatefordeletetimeCandidate For Deletion TimedateWhen will this CI be warned about deletingtruefalsetrue
root_classCI Typestring[100]Class name of the CItruefalsetrue
root_containerContainerstring[32]Container CI of this CItruefalsefalse
root_deletioncandidateperiodDeletion Candidate Periodinteger20What is the period after the CI will be candidate for deletetruefalsefalse
root_enableageingEnable AgingbooleanfalseIs aging enabledtruefalsefalse
root_iconpropertiesstring[100]truefalsetrue
root_iscandidatefordeletionIs Candidate For DeletionbooleanfalseIs candidate for deletiontruefalsefalse
root_lastaccesstimeLast Access TimedateWhen was this CI last accessedtruefalsefalse
root_systemSystemstring[2]truefalsetrue

Valid Relations

Valid direct incoming and outgoing relations defined on ServiceLevelAgreement

Relations defined for ServiceLevelAgreement
FromToTypeDescription
ServiceLevelAgreementBusinessServiceAggregation
Relations defined for ServiceContract
FromToTypeDescription
ServiceContractKpiConnection
ServiceContractServiceLevelObjectiveContainment
Relations defined for Contract
FromToTypeDescription
ContractAssetTimeBoundConnection
ContractAttachmentConnection
ContractContractCompositionRepresents a relation between 2 objects where one is contained within the other, and the included object can not exist without its container. Therefore, when the container is deleted, all its contained object will be automatically removed
ContractCostConnection
ContractCostCategoryConnection
ContractCostCenterConnection
ContractKpiConnection
OrganizationContractOwnership
OrganizationContractUsageMonitor system Relationships
PartyContractOwnership
TimeEntryContractConnection
Relations defined for Managed Object
FromToTypeDescription
Managed ObjectHistory ChangeHistory Link
TenantManaged ObjectConnection

Combined inheritance and relation diagram for ServiceLevelAgreement

Potential Data Providers

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UCMDB 10.x and laterUsed for Populating and Federating data from a remote UCMDB 10.x(or later) and for Pushing to a remote UCMDB 10.x(or later)Integration
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ServiceNow Enhanced Generic AdapterPush, Populate and Federation of CI data between UCMDB and ServiceNowIntegration
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