Important: For the newest version of this integration, please see Integration ID #820
The integration between Micro Focus Service Manager (SM) and Micro Focus Universal CMDB (UCMDB) enables you to share information about the actual state of a configuration item (CI) between your UCMDB system and a Service Manager system. Any organization that wants to implement the best practices Configuration Management and Change Management ITIL processes can use this integration to verify that CIs actually have the attribute values the organization has agreed to support.
- Comprehensive CI lifecycle management: Handles CI states of Actual, Authorized, Planned and Historical. Views Actual CI state information (through the UCMDB) to support Service Management processes.
- Automated closed-loop change management: Validating the integrity and correctness of planned or unplanned changes. Unexpected CI or CI relationship changes are reported by the UCMDB Change Ticket - category 'Unplanned Change' is opened automatically. Change Manager reviews each change and decides whether to approve or revert it. Approved change becomes the CI's Authorized state.
- Visibility (through the UCMDB) to information stored in databases local to other applications in the Micro Focus Software portfolio, via federation adapters with no replication of data.