Create, change, close, and query information on change, incident and problem tickets (OO - SM)

Micro Focus Operation Orchestration's (OO) capability to create, update, and close requests for change (RFC) in Micro Focus Service Manager's (SM) Change Management enables a quick and automated change management process that is most suitable for standard changes or recurring automation tasks. Using this mechanism enables flexibility in integrating with the formal change management process managed by SM and reduces the amount of automated changes that bypass that process.

With this integration, you can build OO flows that are integrated into SM. The following are the major use cases for the SM integration, and the operations that you can use to implement them. 

1. Managing changes:
   

   • Approve Change
   • Create Change
   • Get Change
   • Get Change Category Phases
   • Get Change Subcategories
   • Move Change to Next Phase
   • Update Change
   • Update Change Category
2. Managing incidents:
   

   • Create Incident
   • Get Incident
   • Resolve Incident
   • Update Incident
3. Managing problems:
   

   • Create Problem
   • Get Problem
   • Update Problem
4. Closing tickets:
   • Close Ticket
   • Get Ticket Closure Codes