Description

This integration allows creation of a Request for Change in Micro Focus Project and Portfolio Manager management (Demand Management module) following a change request in Micro Focus Service Management products (SM and SC). This is a bidirectional integration. Changes that originate in the service desk application can be automatically imported into PPM Center as requests that PPM Center manages and, similarly, based on revisions to requests in PPM Center, changes in the Micro Focus Service Manager service desk application can be automatically updated.

A customer often submits Requests for Change to a service management or a trouble ticketing system such as the Micro Focus Service Management products--Micro Focus Service Manager. However, the change process in an application is controlled from a project and portfolio management tool like the Micro Focus Project and Portfolio Manager (PPM). Therefore, it is essential that the two systems transfer data to each other and are synchronized. When the change request arrives at the service management tool, it automatically creates a Request for Change in the Portfolio Management tool. From then on, any changes for the related change requests in both tool sets will be synchronized till the change is ready for release and deployment.
 
Integration technologies used: The integration runs as a service (SOAP based) in the PPM server, and needs the MAC integration package on PPM. Configuration of adapter files on both PPM and SM sides control various aspects of the data import process.

General

Leading Product:
Project and Portfolio Management Foundation


Secondary Product:
Service Manager

9/6/2018

Documentation

Documentation for this integration can be found using the following links:
Additional documentation for Micro Focus Software, as well as this integration, can be found using the following link:
Use the portal to do a name search that will allow you to match up the integration components with their respective manuals. For example, if the integration includes Demand Management, searching for "Demand Management" allows you to see all the relevant guides.

 

Support Matrix

  Service Manager
Project and Portfolio Management Foundation
SupportedSupported (see comments)Not Supported