This integration enables the Application Performance Management (APM) user to view Service Manager (SM) changes that are planned for a specified Configuration Item (CI) and any child CIs. This integration is part of the enhanced APM Service Health 360° View.


The APM "360° View" provides information about a selected CI across performance, availability, planned changes, recent changes and incidents. This integration populates the planned changes and incidents information part of that view.
Information on planned changes and incidents that are open in SM is collected from SM via the UCMDB (using a federation adapter) and displayed in the APM Console. Data can be displayed for the selected CI alone or can include the child CIs which have an impact relationship with the selected CI.
This planned changes and incidents information can assist the user in isolating a problem and resolving it effectively. For example, looking at incidents that are open on an affected CI can help pinpoint the cause of a problem being diagnosed.
GUI Element
CI Name
Name of the CI for which the change is planned
Planned Start Date
Time at which the change is scheduled to start
Description of the planned change
Degree of risk of the change, as it appears in the source application
Status of the planned change, as it appears in the source application
Contact Person
Name of the person to contact regarding the change
Change request ID, as it appears in source application



Leading Product:

Secondary Product:
Service Manager



Documentation for this integration can be found using the following links:


Support Matrix

  Service Manager
SupportedSupported (see comments)Not Supported