Description
This integration enables the Business Service Management (BSM) user to view Release Control (RC) Number of Planned Changes, Number of Actual Changes, or Latent (unauthorized) Changes KPIs for the selected Configuration Item (CI) in the Service Health 360° tab.
The BSM Service Health 360° View provides information about a selected CI across performance, availability, planned changes, recent changes and incidents. This integration populates the planned changes and incidents information part of that view.
Information on planned changes and incidents that are open in Release Control (RC) is collected from RC via the UCMDB (using a federation adapter) and displayed in the BSM Console. Data can be displayed for the selected CI alone or can include the child CIs which have an impact relationship with the selected CI. This planned changes and incidents information can assist the user in isolating a problem and resolving it effectively. For example, looking at incidents that are open on an affected CI can help pinpoint the cause of a problem being diagnosed.
GUI Element
Description
CI Name
Name of the CI for which the change is planned.
Planned Start Date
Time at which the change is scheduled to start.
Summary
Description of the planned change.
Risk
Degree of risk of the change, as it appears in the source application.
Status
Status of the planned change, as it appears in the source application.
Contact Person
Name of the person to contact regarding the change.
ID
Change request ID, as it appears in source application.
General
Leading Product:
APM (BSM)
Secondary Product:
Release Control
6/11/2018
Documentation
Documentation for this integration can be found using the following links:
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Support Matrix
| Release Control | |
| APM (BSM) | |