Description

This solution integrates Project and Portfolio Management (PPM) Center project tasks with Service Manager requests for change (RFCs) to allow PPM Center project managers to specify which tasks in a project, if any, automatically create corresponding RFCs in Service Manager. Then PPM Center project managers can track the status of the corresponding RFCs in PPM. As the RFCs are completed in Service Manager, the statuses of the associated PPM Center tasks are automatically set to Complete. If the RFCs are rejected in Service Manager, the associated tasks in PPM are set to Cancelled.

 

This integration replaces #112, which is version 1.0 of PPM - SM (create RFC).

 

The typical flow of this integration is as follows:
  • A project manager creates a task in a PPM Center project, which initiates an operational RFC in Service Manager
  • Key information is copied from the task to the RFC (and is updated when the task is modified).
  • A Service Manager user works on the RFC, and the PPM Center task is automatically updated to reflect the RFC status.
  • The project manager can review the status of the Service Manager RFC as reflected in the PPM Center task.
  • Upon completion of the Service Manager RFC, the PPM Center task status is updated to Complete or Cancelled.

Note: This integration does not use the ALM entities and does not require installing the ALM software.

 

General

Leading Product:
Project and Portfolio Management Foundation


Secondary Product:
Service Manager

1/2/2019

Documentation

Documentation for this integration can be found using the following links:
Additional documentation for Micro Focus Software, as well as this integration, can be found using the following link:
Use the portal to do a name search that will allow you to match up the integration components with their respective manuals. For example, if the integration includes Project Management, searching for "Project Management" allows you to see all the relevant guides.
 

Support Matrix

  Service Manager
Project and Portfolio Management Foundation
SupportedSupported (see comments)Not Supported