Description
Note that the Employee Self-Service Catalog integration is for Asset Manager customers only. The integration with Service Manager is only valid for the provided "non-production" instance of Service Manager that is included with Asset Manager 5.10 and above.
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Describe in AM the catalog to publish in SM self-service
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Export AM models as categories in the SM catalog
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Export AM requests, products, and off-catalog products to the SM catalog
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Create requests using the SM catalog self-service
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View the status of your requests in AM
Beginning with Asset Manager 5.20 and Service Manager 7.11, the integration adds the following improvements:
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The Asset Manager amRequest:Priority field is now populated with a text value instead of just a number. This text value corresponds to the Service Manager labels of the corresponding field.
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The status of the Asset Manager request is now propagated to the Service Manager shopping cart status:
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In preparation > Awaiting approval
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Awaiting approval > Awaiting approval
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Validated > Approved
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Satisfied > Fulfilled
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Refused > Refused
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Rejected > Rejected
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Closed > Closed
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Cancelled > Cancelled
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Reserved > Reserved
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Images associated with Asset Manager models and products are transferred to Service Manager.
To use this integration, AM customers must install a dedicated Employee Self-Service (ESS) instance of SM.
General
Leading Product:
Asset Manager
Secondary Product:
Service Manager
Documentation
Documentation for this integration can be found at:
Additional details can be found in two documents delivered with the Asset Manager product installation in the C:\Program Files(x86)\HPE\Asset Manager <version> xx\doc\white_papers\Integrations.
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Support Matrix
Service Manager | |
Asset Manager | |