Asset CI Federation for ITSM (AM -> UCMDB)

Important: For the newest version of this integration, please see Integration ID #818

Description

Asset Manager (AM) manages Portfolio Items (PI), which represents a super class shared with Assets. To ensure that we consider all possible CIs that can be populated to the Micro Focus Universal CMDB (UCMDB) and federated with other Micro Focus Software products, such as Service Manager (SM), the term PI will be used here to represent an Asset or Portfolio Item that can be federated with a CI. This is also important, because the managed state attribute for Assets (including computers/devices) is managed at the PI Class level.

Federated Query

UCMDB and its subscribing business applications have the ability to query CI data from the UCMDB, plus federated data from the Asset Manager repository. The extended data attributes for each PI<>CI relationship are pre-configured out-of-the-box, and can be tailored within UCMDB during implementation. Because this federation is designed specifically for Service Manager, it is the leading user for this integration.

This integration utilizes a federation-type integration and UCMDB TQL scripting to access the AM repository using a specialized version of the GDB Adapter (AMDBAdapter) and replacement TQL views, provided with the SACM Solution, to support the documented PI -> CI federated queries.

This version of the integration aligns with HP Software Data Model v1.1.

The Asset CI federation for ITSM makes sure SM/UCMDB receives the on-time information from AM whether or not that information was replicated to SM/UCMDB from AM. The workflow is as follows (highlighted areas in bold show the steps in this integration):