The movement to Cloud requires IT organizations to become Service Integrator or Service Broker. They must deliver IT services that are being sourced from multiple external and internal Service Suppliers quickly, reliably and consistently. The case exchange paradigm makes this transformation and enables better collaboration across the whole ecosystem.
On top of the native case exchange framework from SM 9.34, this value-added integration instance enables customers to quickly achieve the OOB Case Exchange solutions with the following great business value between Service Manager and Service Anywhere.
- Synchronize data up-to-date across service desks
- Increase work efficiency and accelerate resolution
- Improve service delivery quality
Documentation for this integration can be found using the following links: