Incident Submission from APM to Service Manager (APM - SM)

Description

The purpose of the integration is to automatically open incidents in HPE Service Manager when relevant alerts are triggered in HPE APM.

This integration enables you to configure specific CI Status alerts, SLA alerts, or EUM alerts in APM to automatically open a corresponding incident in HPE Service Manager.

General

Leading Product:
APM (BSM)

Secondary Product:
Service Manager

Participating Products

Integration Tech.

3/19/2019

Documentation

Documentation for this integration can be found using the following links:

APM 9.30 - Service Manager Integration Guide
BSM 9.26 - Service Manager Integration Guide
BSM 9.25 - Service Manager Integration Guide
BSM 9.24 - Service Manager Integration Guide
BSM 9.23 - Service Manager Integration Guide
BSM 9.22 - Service Manager Integration Guide
BSM 9.21 - Service Manager Integration Guide
BSM 9.20 - Service Manager Interactive Integration Document (Download and extract the zip file contents; open the file sm_interactive_document.htm and follow the guidelines.)
BSM 9.12 Solutions and Integrations
BSM 9.12 - Service Manager Interactive Integration Document (Download and extract the zip file contents; open the file sm_interactive_document.htm and follow the guidelines.)
BSM 9.00 Solutions and Integrations
BSM 9.00 - Service Manager Interactive Integration Document (Download and extract the zip file contents; open the file trbl_sm_deploy.html and follow the guidelines.)
BAC 8.00 Solutions and Integrations
BAC 8.00 Alerts (beginning in Chapter 5)

Support Matrix

	Service Manager
APM (BSM)