The OMi Integration Pack for Service Anywhere (SAW) enables you to automatically open incidents in Service Anywhere when relevant alerts are triggered in BSM.
This new integration provides a framework to create incidents in SAW based on events in Operations Manager i (OMi). For example, you could use the integration to configure CI Status alerts in OMi to automatically open a corresponding incident in SAW.
This integration enables you to configure specific CI Status alerts, SLA alerts, or EUM alerts in BSM to automatically open a corresponding incident in SAW.
Alerts are mapped to events using the Event Template, so that each triggered alert forwards a corresponding event to OMi. The OMi Event management console determines which events should generate incidents and be added to an ITSM process to resolve the incident and alert agents and end users.
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Go to this topic for details on the integration: Service Anywhere - Administration > Service Anywhere Integrations > External systems > External systems - Operations Management i integration
|Operations Bridge Manager (OMi)|