Description

Service Manager 9.40 or later provides an enhanced integration with Operations Orchestration (OO) that allows you to link request tasks to OO flows. This integration enables you to implement automated fulfillment of request tasks by manually or automatically launching OO flows.

You can add OO flow links to the "Automation" tasks planned in request models. Therefore, when the request tasks are opened in request records, the OO flows are automatically executed or you can manually launch the OO flows, depending on the configuration of the OO flow links. Alternatively, you can add an OO flow to a request task directly from a request record.

The execution of OO flow can be triggered automatically or manually. When the OO flow is successfully executed, the request task moves to the "Completion" phase automatically. If the OO flow execution failed, the request task moves to the "Review" phase automatically. After review, you can manually relaunch the OO flow, or cancel or close the request task. You can review the OO execution result in the Activities tab of a request task.

 

General

Leading Product:
Service Manager


Secondary Product:
Operations Orchestration Platform

9/20/2018

Documentation

Documentation for this integration can be found using the following links:

 

Support Matrix

  Operations Orchestration Platform
Service Manager
SupportedSupported (see comments)Not Supported