Description
SMAX 2019.05 Integrations Support Matrix
Integration Target Product |
Integration Method |
Target Product Version |
Description |
---|---|---|---|
UCMDB |
OPB |
2019.05 (11.5)
|
Enable users to synchronize configuration item (CI) data between UCMDB with SMAX.
|
OO |
OPB |
2018.12
|
Enable users to import content from OO so they can execute imported OO flows as an automatic task in a record.
|
Service Manager |
Case Exchange |
9.62 |
Enable users to exchange incidents and requests between SMAX and Service Manager.
|
OBM |
Case Exchange / OPB (via Rest Executor) |
2019.05 (10.80)
|
Enable users to create and update incidents in SMAX based on events in Omi.
|
Share Point |
SharePoint Connector / OPB (via knowledge indexing) |
2010/2013 |
Enable automatic access to all knowledge articles stored in SharePoint and allow them to be indexed in SMAL IDOL via OPB.
|
PPM outbound integration |
OPB |
9.40 |
Enable users to send SMAX ideas and proposals to PPM.
|
CIT |
MaaS Connector MaaS Person Connector |
9.8 |
Connect-IT is a tool to assist with transferring data between different systems and includes a number of connectors to help facilitate this. The MaaS Connector allows you to connect to the SMAX standard EMS rest API The MaaS Person connector allows you to connect to the SMAX ManagePerson API
|
Email Integration |
OPB |
n/a |
Enable users to create request, add comments, accept solutions, approve approvals in SMAX via emails.
|
Slack, Teams, Mattermost |
Chat Ops Server |
Slack (current as SaaS based) Teams (current as SaaS based) Mattermost 4.0.0 |
SMAX ChatOps is a simplified collaboration model that enables people, processes, tools and bots (chat robots) to exchange information, trigger activities and automate manual tasks in a simpler, and more cost-efficient and rapid way.
|
ALM Octane |
OPB (via OO and Rest Executor) |
12.60.21.98 |
Enable users to automatically link an incident to a Defect in Octane created through the model’s automation task planning.
|
Atlassian Jira |
OPB (via Rest Executor) |
7.x |
Enable users to submit Defect or Enhancement requests from the Service Portal, and link Incidents to Defects in Jira.
|
SAP Solution Manager |
Case Exchange / OPB (via Rest Executor) |
7.2 |
Enable case exchange between SMAX and an external Service Provider that uses SAP Solution Manager as a ticketing tool.
|
HCM |
OPB (via OO and Rest Executor) |
2019.05 |
Enables users to fulfill VM provisioning in HCM via SMAX Service Portal, and reversely, fulfill VM provisioning in HCM portal upon the change control in SMAX.
|